1. Compliance with government legislation
Accessible Tech Help will comply with all relevant laws, regulations, and standards applicable.

2. Carbon footprint
The travel requirements of a mobile business means that transport emissions must be considered.
All travel will be conducted using an electric car, public transport, or any other form of carbon neutral transport. The car will be charged from solar power where practical, and efforts will be taken to charge during the times of the day when the grid has the most renewable energy otherwise.

3. Products
Purchase and sale of products is not a core part of Accessible Tech Help. Any parts sold will be purchased on an as needed basis.
There is often limited choices for parts, however environmental concerns will be taken into consideration when a choice is available.

4. Recycling
Efforts will be taken to reuse any unwanted parts, and any parts that cannot reasonably be reused will be correctly recycled where possible.

1. Information collection
The following information may be collected and stored:
        Full Name – to identify you to provide continuity of care
        Address – to provide the requested service
        Email address and phone number – to organise an appointment time, and to provide an invoice if requested

The following information will not be collected or stored:
        Passwords
        Answers to security questions
        Bank account, credit card, or payment details

2. Storage of information
All information is stored on an encrypted drive, and all back-ups are also encrypted.
Any data transfers to offsite backups are done using end to end encryption.

3. Disclosure of information
Your information may be disclosed to third parties only if:
        It is required by law, or
        You have given explicit permission
It is assumed that the contact details you have provided are correct and secure.

4. Data security
While much effort is taken to ensure the privacy and security of your personal information, no method of transmission or storage is perfectly secure.

5. Data deletion
You can request to have your personal information deleted at any time. Please be aware that this may make it impossible to follow up on previous services provided.

At Accessible Tech Help, we value and encourage feedback, including complaints, from all customers as a way of improving our services and maintaining strong relationships. We are committed to resolving any issues in a fair, efficient, and respectful manner.

We encourage you to provide feedback or make a complaint if you are dissatisfied with any aspect of our service. You can submit your feedback or complaints through the following channels:

        Email: jai@accessibletechhelp.com.au
        Phone: 0403 635 312

Please include as much detail as possible about the nature of your feedback or complaint, including the date, time, and location of the incident, and any other relevant information.

While we endeavour to handle complaints as promptly and professionally as possible. If you are unsatisfied with the outcome, the South Australian Consumer and Business Services can be contacted at 131 882.